Hooded Puffer Vest - 3 Colors
Returns: All returns must be initiated by contacting customer service at firstname.lastname@example.org.
Please do not send back returns prior to emailing customer service. Thank you!
*White Plum does not/has not taken orders over the phone.
620 S Main St., #302, Los Angeles, CA 90014
Monday through Friday (not including holidays), 8:00 a.m. - 4:30 p.m.
What is your return policy?
Exchanges can only be processed if quantities are available. Please note, customers are responsible for returning their items and must provide tracking to customer service no later than Friday. If you are not happy with the merchandise you purchased, you may return it as long as you contact us within 14 calendar days of when you received it. We do not accept returns if they are used, damaged by you, the item was included in the Clearance Collection when you purchased it, or if the product is returned incomplete. If the error was made by us (mixed up, damaged on arrival), we will pay for return shipping. Otherwise you are responsible for the shipping to return your product.
All sales are final for merchandise in the clearance collection.
What is your Christmas return policy?
Gifts purchased after Thanksgiving day can be returned up to January 8, 2018. You must email us at email@example.com before January 8th to initiate the return process.
How do I return my item?
Please contact firstname.lastname@example.org for return instructions. Please DO NOT send us the item(s) to be returned until you have contacted us via email.
When will I hear back from you after requesting a refund?
Customer service will respond to your request for a return/refund within 2 business days (e.g. requests made on Fridays will receive a response by Tuesday). Please wait for 2 business days to pass before requesting further information.
Can an item be returned if it’s out of stock?
We can only process exchanges if the product is currently in stock. If the product is currently out of stock, we will process a refund instead of an exchange.
Do I have to pay return shipping?
You must pay for return postage and insure the product against loss or damage during its transit. You are responsible for the item until it reaches us.
How long does it take to process a refund?
Refunds are processed within 3-5 business days after you send us the item(s) to be returned. If you would like to ensure that your return package is trackable, please remember to get a tracking number from your shipping carrier.
Where will the refund be credited?
Refunds must be credited to the original payment method you used ( to the credit card you used when placing the original order).
When should I report a missing item(s)?
You must report any missing item/accessory within 2 days of delivery.
Will I be charged if I got free shipping once I ask for a refund?
Orders over $75 qualify for free shipping, but if you return an item and the new total is less than $75, your order is no longer eligible. Applicable shipping charges will be deducted from your refund.
Can I change or cancel an order?
Once your initial order is processed, we are unable to edit the order. Please ensure that your order is accurate and your billing/shipping information is accurate before making your purchase.
Return Policy Terms:
You may return the product if:
- You requested the return within 14 calendar days after delivery
- You have NOT used the product in any way
Items that cannot be returned:
- Items that are more than 14 calendar days after delivery
- Items that are postmarked more than 5 business days after first contact with us
- Items that have been used or worn
- Items from the Clearance Collection
We reserve the right to reject a return if:
- There are signs of a product being used
- There are signs of a product being damaged
- The product returned incomplete
UNITED STATES SHIPPING - LOWER 48 CONTIGUOUS UNITED STATES
What are shipping rates in the US?
Orders over $75 to the lower 48 contiguous United States will receive free standard shipping.
Orders under $75 to the lower 48 contiguous United States will receive the rates and delivery times listed below.
Overnight shipping and 2-day shipping options are available at the rates listed below.
- Shipping Type
- Standard Shipping
- 2-Day Shipping
- Overnight Shipping
- Delivery Time
- 5-9 Business Days
- 2 Business Days
- 1 Business Day
Orders placed for 2-day shipping and overnight service (next business day) must be confirmed Monday through Friday (excluding holidays) before 12 p.m. EST.
How long does shipping take?
You will receive your standard shipping order anywhere from 5-9 business days from the date it is shipped out, not from the date that it is placed. After your payment is authorized and verified, it can still take up to two business days to process your order. When your order has shipped, you will receive a shipping confirmation email that will include your order information and your tracking number.
UNITED STATES SHIPPING - P.O. BOXES, APO/FPO
What are shipping rates for P.O. boxes?
We offer a flat shipping rate of $7.99.
There is no free shipping for P.O. boxes and APO/FPO addresses.
How long does delivery take for P.O. boxes?
Delivery times vary, but it will typically be longer than the standard 5-9 business days.
UNITED STATES SHIPPING - HAWAII, ALASKA & U.S. TERRITORIES
How much does shipping cost to Hawaii, Alaska, and other U.S. territories?
We offer a flat shipping rate of $15.
There is no free shipping for Hawaii, Alaska and the U.S. territories.
How long does delivery take to these areas?
Delivery will vary, but it will take more than the standard delivery time for your products to arrive. If you haven’t received your order within three weeks, please reach out to the delivery service directly, before contacting White Plum.
How much is shipping to Canada?
We offer a flat shipping rate of $15. We are not responsible for the payment of duties and taxes. In order to calculate your duty fee, please click here.
There are no free deliveries to Canada.
How long will it take an order to get to me?
Delivery times range from 10-14 business days.
How much is international shipping?
We offer a flat shipping rate of $25. We do not offer free shipping internationally.
How long do international order take to arrive?
Delivery times are 8 - 14 business days.
* * *
- Detachable Hood
- Small (0-4)
- Medium (6-8)
- Large (10-12)
- XL (14-16)
- 13" Hood Height
- 24.5" Length
- Machine Wash Cold
- Hang Dry
- Do Not Dry Clean