What is your return policy?
If you are not happy with the merchandise you purchased, you may return it as long as you contact us within 14 calendar days of when you received it. The only time we don't accept a return is if it is used, damaged by you, the item was included in the Clearance Collection when you purchased it, or if the product is returned incomplete. If the error was made by us (mixed up, damaged on arrival), we will pay for return shipping. Otherwise you are responsible for the shipping to return your product. ALL SALES ARE FINAL FOR MERCHANDISE IN THE CLEARANCE COLLECTION.
What is your Christmas return policy?
Gifts purchased after Thanksgiving day can be returned up to January 8, 2016. You must e-mail us before January 8th to initiate the return process.
How do I return my item?
Please contact firstname.lastname@example.org for return instructions on how to process your return. Please do not send us the item(s) to be returned until you have contacted us via email.
Full return policy terms:
You may return the product if:
- You requested the return within 14 calendar days after delivery
- You have NOT used the product in any way
Items that cannot be returned:
- Any item more than 14 calendar days after delivery
- Any item that is postmarked more than 5 business days after first contact with us
- Any item that has been used or worn
- Any item that was purchased in the Clearance Collection
We reserve the right to reject a return if:
- There are signs of product being used
- There are signs of product being damaged
- The product returned incomplete
- Exchanges can only be processed if we made an error on the order. We can only process exchanges if the product is currently in stock. If the product is currently out of stock, we will process a refund instead of an exchange.
- You must pay for return postage and insure the product against loss or damage during its transit. You are responsible for the item until it reaches us.
- Refunds are processed within 2-3 weeks after you send us the item(s) to be returned. If you would like to ensure that your return package is trackable, please remember to receive a tracking number from your shipping carrier.
- Refunds must be credited to the original payment method you used (e.g. to the credit card you used when placing the original order).
- You must report any missing item/accessory within 2 days of delivery.
- If your order qualified for free shipping and you wish to return an item from the qualifying order, thus making the order ineligible for free shipping, applicable shipping charges will be deducted from your refund.
- Once your initial order is processed, we are unable to edit the order. Please ensure that your order is accurate and your billing/shipping information is accurate before making your purchase.
- Customer service will respond to your request for a return/refund within 2 business days (e.g. requests made on Fridays will receive a response by Tuesday). Please wait for 2 business days to pass before requesting further information.