Gift Card: $25 - $1,000
Returns: All returns must be initiated by contacting customer service at firstname.lastname@example.org.
Please do not send back returns prior to emailing customer service. Thank you!
*White Plum does not/has not taken orders over the phone.
555 W. 5th St. 35th Floor, Los Angeles, CA 90013
Monday through Friday (not including holidays), 8:00 a.m. - 4:30 p.m.
What is your return policy?
If you are not happy with the merchandise you purchased, you may return it as long as you contact us within 14 calendar days of when you received it. The only time we don't accept a return is if it is used, damaged by you, the item was included in the Clearance Collection when you purchased it, or if the product is returned incomplete. If the error was made by us (mixed up, damaged on arrival), we will pay for return shipping. Otherwise you are responsible for the shipping to return your product. ALL SALES ARE FINAL FOR MERCHANDISE IN THE CLEARANCE COLLECTION.
What is your Christmas return policy?
Gifts purchased after Thanksgiving day can be returned up to January 8, 2016. You must e-mail us before January 8th to initiate the return process.
How do I return my item?
Please contact email@example.com for return instructions on how to process your return. Please do not send us the item(s) to be returned until you have contacted us via email.
Full return policy terms:
You may return the product if:
- You requested the return within 14 calendar days after delivery
- You have NOT used the product in any way
Items that cannot be returned:
- Any item more than 14 calendar days after delivery
- Any item that is postmarked more than 5 business days after first contact with us
- Any item that has been used or worn
- Any item that was purchased in the Clearance Collection
We reserve the right to reject a return if:
- There are signs of product being used
- There are signs of product being damaged
- The product returned incomplete
- Exchanges can only be processed if we made an error on the order. We can only process exchanges if the product is currently in stock. If the product is currently out of stock, we will process a refund instead of an exchange.
- You must pay for return postage and insure the product against loss or damage during its transit. You are responsible for the item until it reaches us.
- Refunds are processed within 2-3 weeks after you send us the item(s) to be returned. If you would like to ensure that your return package is trackable, please remember to receive a tracking number from your shipping carrier.
- Refunds must be credited to the original payment method you used (e.g. to the credit card you used when placing the original order).
- You must report any missing item/accessory within 2 days of delivery.
- If your order qualified for free shipping and you wish to return an item from the qualifying order, thus making the order ineligible for free shipping, applicable shipping charges will be deducted from your refund.
- Once your initial order is processed, we are unable to edit the order. Please ensure that your order is accurate and your billing/shipping information is accurate before making your purchase.
- Customer service will respond to your request for a return/refund within 2 business days (e.g. requests made on Fridays will receive a response by Tuesday). Please wait for 2 business days to pass before requesting further information.
UNITED STATES SHIPPING - LOWER 48 CONTIGUOUS UNITED STATES
Free Standard Shipping on U.S. Orders Over $50
Orders over $50 to the lower 48 contiguous United States will receive free standard shipping. Orders under $50 to the lower 48 contiguous United States will receive the rates and delivery times listed below. Overnight shipping and 2-day shipping options are available at the rates listed below. As a reminder, you will receive your standard shipping order anywhere from 5-9 business days from the date it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to two business days to process your order. When your order has shipped, you will receive a shipping confirmation email that will include your order information and your tracking number.
Shipping Rates & Delivery
Standard Shipping $4.99 5-9 Business Days
2-day Shipping* $25 2 Business Days
Overnight Shipping* $39 1 Business Day
*Orders placed for 2-day shipping and overnight service (next business day) must be confirmed Monday through Friday (excluding holidays) before 12 p.m. EST.
UNITED STATES SHIPPING - P.O. BOXES, APO/FPO
We offer a flat shipping rate of $6. Delivery times vary, but it will typically be longer than the standard 5-9 business days. Please note: there is no free shipping for P.O. boxes and APO/FPO addresses.
UNITED STATES SHIPPING - HAWAII, ALASKA & U.S. TERRITORIES
We offer a flat shipping rate of $15. Delivery times vary, but it will typically be longer than the standard 5-9 business days. Please note: there is no free shipping for Hawaii, Alaska and the U.S. territories.
We offer a flat shipping rate of $15. Delivery times are 10 - 14 business days. Please note: there is no free shipping for Canada. We are not responsible for the payment of duties and taxes. In order to find out more about duties and taxes, please click here. In order to calculate your duty fee, please click here.
INTERNATIONAL SHIPPINGWe offer a flat shipping rate of $25. Delivery times are 8 - 14 business days. Please note: there is no free shipping to other international destinations.
Shopping for someone else but not sure what to give them? Give them the gift of choice with a White Plum Gift Card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.